Frequently Asked Questions
Common questions about Equipbase plant management software: setup, users, hired and owned plant, pricing and support.
The product
What is Equipbase?
Equipbase is UK construction plant management software. It manages hired plant from order to off-hire, owned plant with its movements and servicing, delivery documents, plant costs and client recharges, all in one system used by the office and the site.
Who is Equipbase for?
Construction companies that hire plant in from suppliers and manage their own plant across contracts: plant departments, groundworks and civil engineering contractors, and main contractors. It is not for hire companies renting plant out to customers.
Does it handle both hired and owned plant?
Yes, that's the point. Hired plant runs through orders, suppliers, rates and off-hires; owned plant has a register, availability, transfers and servicing. Costs and recharges cover both.
Can site teams use Equipbase?
Yes. Equipbase includes browser-based access for site teams to view plant, raise requests and report faults, damage or theft. Access is controlled through user roles; ask us to demonstrate the current access model for your intended users. See mobile access for site teams.
Getting started
How long does setup take?
Timing depends on the number of suppliers, rates, contracts and assets being brought across, and the workflows you want to launch first. We agree an onboarding plan before setup begins and can phase additional workflows such as servicing and recharges.
We manage everything in spreadsheets today. Where do we start?
You're the exact company Equipbase was built for. Start with replacing plant spreadsheets, which walks through what each spreadsheet job becomes.
Is there anything to install?
No. Equipbase runs in a supported modern browser, on desktop in the office and on phones on site.
Do you help with onboarding and training?
Yes. Onboarding is guided, and common workflows can be covered with office and site teams during the process. The training needed depends on your roles and workflows.
Pricing and support
How much does Equipbase cost?
Equipbase pricing is tailored to your company, users, contracts and workflows. Request a demo and we'll provide a proposal based on your requirements.
Is there a contract lock-in?
Your proposal will state the subscription term, renewal and cancellation arrangements clearly before you commit.
What support do we get?
You deal with the team that builds the product. Questions, issues and feature requests go to people who can actually act on them. Email [email protected]; the support arrangements for your account are agreed during onboarding.
How is our data protected?
Equipbase uses authenticated sign-in, company-level data separation and role-based permissions. See the security page, and ask us for the current details needed for your supplier assessment.